Workshops/Seminars

To complement, or stand alone, the following half-day workshops, reinforce the general points made in the “Lessons to the Links” Keynote.

Most workshops are designed for 15-20 people per session. The more popular half-day workshops include:

• Change Management
• Communication
• Effective Communication
• Meetings Management
• Presentation Skills
• Creativity/Innovation
• Customer Service
• Handling Complaints
• Telephone Skills
• Diversity & Cultural Awareness
• Emotional intelligence
• Generational Styles
• Goal/Objective Setting
• Leadership Effectiveness
• Effective Leadership
• Process Improvement
• Benchmarking
• Learning Styles
• Listening Effectiveness
• Management Effectiveness
• Management Styles
• Managing Poor Performance
• Giving and Receiving Feedback
• Performance Management
• Project Management
• Interviewing/Selection
• Personal Effectiveness
• Delegation skills
• Negotiation Style
• Negotiation skills
• Conflict Resolution
• Networking and Relationships
• Problem-Solving and Decision Making
• Sales
• Personal Stress and Well-Being
• Teambuilding
• Time Management

Most half-day sessions have participants complete a personal assessment tool to establish their current skill level in the topic area (information is private). Then, areas for improvement are identified and opportunities for improvement are discussed. Finally, an action plan and schedule for deployment is built for each individual. Optional take-home materials which reinforce the messages for each topic include:

• Skill Builder Booklets
• One-page Coach Handouts
• Pocket Guides